This Privacy Policy explains how Eagle Printworks collects, uses, discloses, and retains personal information in connection with its photo and art printing services, website, and studio appointments in Ottawa.
We may collect contact details, order and project information, uploaded image files, consultation notes, payment-related records, and technical data such as device, browser, and usage information. Where needed for print preparation, we also process file specifications, resolution checks, crop details, and preferences for size, paper, finish, packaging, and collection arrangements.
We receive personal data when you submit an image print inquiry, upload files, request a consultation, communicate by email, approve a quote, or arrange studio collection. We may also obtain limited technical data automatically through the website and service systems, and we may generate internal records from file review, proofing, and production steps.
We may use essential cookies to support site operation, security, and form functionality. We may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used and to improve navigation and content structure. We do not rely on cookies to collect more information than is needed for these purposes.
You may manage cookies through your browser controls and, where available, site-level preference tools. Disabling some cookies may affect basic site functions, form handling, or session continuity, but it will not prevent you from reviewing public information on the website.
We use personal data to respond to inquiries, review image files, prepare quotes, manage consultations, confirm quantities and production details, process payments, produce and package printed work, arrange collection, maintain records, operate the website, improve service quality, and meet legal, accounting, and security obligations.
We may share personal data with service providers that support website hosting, communications, file handling, payment processing, bookkeeping, and related studio operations. These parties are expected to use the information only for the services they provide to us and to apply appropriate confidentiality and security measures.
We may disclose personal data where required to comply with law, court orders, lawful requests, or to protect our rights, customers, staff, or operations. We may also share information when necessary to investigate fraud, misuse, or security incidents.
Subject to legal and contractual limits, you may request access to the personal data we hold about you, ask for correction of inaccurate information, or raise concerns about our handling of your data. In some cases, we may need to retain certain records for legal, accounting, or operational reasons even after a request is made.
To protect privacy and security, we may ask for information needed to verify your identity before acting on a request. We will respond within a reasonable period and in accordance with applicable law, and we may explain if a request cannot be fully completed.
We keep personal data only for as long as needed to manage inquiries, complete orders, maintain business records, meet legal obligations, resolve disputes, and support accounting or tax requirements. When information is no longer required, we delete it, anonymize it, or archive it in a restricted form where retention is still necessary.
If we make material changes, we will update the policy on the website and, where appropriate, provide additional notice through a reasonable communication method. The revised version applies from the date it is posted unless a different effective date is stated.
